1. Pet Age and Weight Requirement
All pets must be at least 8 weeks old and weigh 20 pounds or less to be transported via flight nanny service. Pets over 20 pounds are not accepted at this time without prior arrangement based on the pickup and drop off locations. By requesting or arranging transport, the booking party certifies the pet meets these requirements as of the scheduled pickup date and verifies the pet is at least 8 weeks old. SkyPups reserves the right to weigh the pet at pickup. If the pet exceeds 20 pounds and cannot fly in cabin, the transport will be canceled and the deposit forfeited.
2. Health Certificate and Vaccinations
A valid health certificate, issued by a licensed veterinarian no more than 10 days prior to the scheduled delivery, is recommended for domestic travel. Vaccination records are acceptable substitutes, and either document must accompany the pet.
3. Rabies Vaccination
A current rabies vaccination certificate is mandatory for all pets being imported into the USA from another country.
4. Deposit and Payment
A $100 secure booking deposit is required to reserve the transport date and is nonrefundable. 50% of the balance is due 24 hours prior to or at pickup via cash, Zelle, or Stripe, and the remaining balance is due in cash at pickup. The pet will not be transported or handed over until the final payment is received in full. SkyPups does not manage monetary transactions between the seller and buyer.
5. Scheduling, Confirmed Pickup and Delivery
A confirmed flight itinerary, including a purchased airline ticket, will be provided. The only factors that may alter this itinerary are flight delays, cancellations, weather, or acts of God.
6. Scheduling, Standby Pickup and Delivery
If standby is used, an intended flight itinerary will be provided; however, specific pickup and delivery dates and times are not guaranteed. Unforeseen events such as flight delays, seating availability, cancellations, weather conditions, or other factors may necessitate changes to the itinerary.
7. Change Fee
Date or route changes after the initial quote are subject to a $50 research fee per change to cover new flight searches.
8. Pickup and Delivery Procedure
Reasonable efforts will be made to notify both the sender and receiver of the pet's estimated arrival time. If the sender or receiver is more than 15 minutes late, a late fee of $50 will apply, with an additional $50 for every subsequent 30 minutes. If the necessary paperwork or responsible party is not present for pickup, there will be no refund issued.
9. Three Way Communication
For coordination, all parties (breeder, buyer, and SkyPups) will communicate through a three way group text starting 2 days prior to transport. Confirmation of pickup, drop off, and payment must come from all parties by text.
10. Cancellation Policy
The deposit is nonrefundable. Most transports are coordinated well in advance and tightly scheduled. Canceling a scheduled delivery results in forfeiting the total cost for transport. No refund is provided, though funds may be applied to a future transport within 30 days. Exceptions apply if a flight is canceled by the airline or by SkyPups.com and rescheduling is not possible within 5 days. In such cases, a partial refund may be granted, not including the deposit.
11. Force Majeure
In the event of severe weather, natural disaster, or safety concerns, SkyPups reserves the right to reschedule at no penalty to either party.
12. Food and Feeding Instructions
Please provide a sufficient amount of food in a secure, resealable bag, along with feeding instructions (quantity and frequency). We will provide a travel carrier, pee pads, and water for the pet's journey. No paper or plastic supermarket bags are allowed.
13. Allowed Items for New Pet Owners
Only a small, TSA approved bag of items for the new pet owner is allowed, limited to what fits in a small backpack. Any items other than food or a small blanket must be pre approved.
14. Aggression and Muzzling Policy
We will not transport any pet requiring a muzzle or restrictive device via flight nanny service. The pet must be transported via ground transportation. Our transporters reserve the right to decline transport for any pet displaying aggression.
15. Cat Transport Requirements
To minimize risk of bites, cats must be in a carrier in a small, contained room or car, allowing easy hand off. Transporters are instructed not to place cats into carriers. This is the responsibility of the owner or designated contact.
16. Photo and Video Consent
By booking, you consent to SkyPups taking and sharing photos and short videos of the pet during travel for updates and marketing purposes.
17. Direct Contact and Booking Policy
Please do not contact transporters directly for booking inquiries, concerns, or pricing discussions outside of the group text. If transport is scheduled directly with a transporter instead of SkyPups.com, SkyPups.com bears no responsibility for that transport and reserves the right to pursue legal action.
18. Liability Waiver
The booking party acknowledges and agrees that SkyPups.com holds no liability in cases of injury, harm, parasites, or death of the pet, unless the booking party opts into the Company's in house insurance.
19. Governing Law
This agreement is governed by the laws of the State of Texas. Any disputes will be resolved in Collin County, Texas.
